Agile, from theory to practice
SISA needed to modernize how it works so its digital factory could build new products. We helped its teams adopt Scrum, Kanban and customer journey mapping, and we remain part of them.
About SISA Seguros and the challenge
The client
An insurance company in El Salvador that set up a digital factory to create new, valuable products.
The challenge
New ways of working
The digital factory needed modern ways of working to build digital products.
Signature feature
From theory
to practice.
A digital factory that builds new products with Scrum, Kanban and customer journey mapping, with our team at its side.
- Scrum & KanbanWays of working adopted across the teams.
- Customer journey mappingProducts designed around the customer experience.
- Ongoing supportStill an active part of their teams.
Interface illustration, not real client data.
Our approach
From diagnosis
to transformation.
- 1
Detect
A digital factory ready to build, without the practices to do it well.
- 2
Analyze
How teams create products and how customers experience them.
- 3
Build
An agile culture with Scrum and Kanban, plus customer journey mapping.
- 4
Transform
Teams that build digital products the agile way, with us still at their side.
Results
- An internal digital factory focused on digital innovation.
- Better customer service through innovative products.
- New products launched with added value for customers.
Deliverables
- Agile transformation
- Scrum & Kanban
- Customer journey mapping
A group project
This project was delivered with TechyWe, TocheeTech’s sister company and engineering partner. The same senior team builds TocheeTech projects, with a Toronto project lead and a Canadian contract.
Next project
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