A members’ club, connected in one app
We redesigned processes and built an integrated admin system plus a mobile app for members, so every benefit is one tap away.
About El Encanto and the challenge
The client
Members expected the same convenience from their club that they get from every other app on their phone.
The challenge
Fragmented services
Bookings, guests, requests and orders lived in separate, manual processes.
Signature feature
The whole club,
one tap away.
Members book facilities, register guests, send requests and place orders from one app, connected to a new admin system.
- BookingsCourts and facilities reserved from the phone.
- GuestsGuest passes without paperwork.
- Requests & ordersEverything the club offers, in one place.
- Admin systemStaff manage it all from one integrated back office.
Interface illustration, not real client data.
Our approach
From diagnosis
to transformation.
- 1
Detect
Manual processes and fragmented services for members.
- 2
Analyze
The operational needs and the experience members expected.
- 3
Build
A mobile app for bookings, guests, requests and orders, connected to a new admin system.
- 4
Transform
A more efficient, modern and centralized experience for members and staff.
The best experiences happen when everything connects in one place.
Our takeaway from this project
Deliverables
- Process redesign
- Admin system
- Member mobile app
A group project
This project was delivered with TechyWe, TocheeTech’s sister company and engineering partner. The same senior team builds TocheeTech projects, with a Toronto project lead and a Canadian contract.
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Fiado
Turning agile practices into real results